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发表于 2010-4-21 18:07:57
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Confirmation Letter
Vancouver :
32 Fawcett Road, Coquitlam,
BC, V3K 6X9, Canada
Calgary :
540 Meridian Road NE, Calgary,
AB, T2A 2N7, Canada
www.go-west.com
Celebrating
30 Years
of Excellence1980 - 2010
2010
Terms & Conditions
2010 TERMS AND CONDITIONS
INSTRUCTIONS, BEFORE DEPARTURE
At Go West we familiarize all our customers with the operation and use of a Recreational Vehicle, covering all aspects that
are necessary for full enjoyment of the RV. If required we arrange a test drive. Please allow 60-90 minutes for instructions,
paperwork and unpacking.
RESERVATIONS
To reserve a vehicle we require a $500 deposit. Final payment is due 30 days prior to date of pick up (except for Early Bird
bookings). Payments can be made in cash, bank draft, money order, Visa, MasterCard. At the time of rental any additional
items, security deposit, taxes and insurance premiums must be paid. Every Renter must have a valid credit card to be able
to rent from Go West (no pre-paid credit cards accepted).
Our Staff is Multilingual.
MINIMUM RENTAL & EARLY RETURNS
1 week minimum rental
2 weeks minimum on Class A rentals
3 weeks minimum on northern rentals (see Northern Rental for more Information)
No refunds for early returns
PICK UP AND RETURN
Rental pick-up is between 10am - 3pm.
Rental return is between 8am - 10am.
No pick-ups or returns after 3pm.
Vancouver, Calgary and Toronto,: Closed Sundays and Statutory Holidays.
TRANSFERS
Vancouver & Calgary: Pick-up and drop-off at downtown and airport hotels. Drop-off at airport as well.
Toronto: Pick-up at airport hotels. Drop-off at airport or airport hotels. Downtown hotel pick up and drop off on Mondays
only.
Transfers are offered during scheduled pick up and drop off times only.
AVAILABILITY
In the unlikely event that the booked vehicle size is unavailable at time of departure, we reserve the right to substitute with
a larger model. Any subsequent expense (gasoline, ferry costs, etc.) are the sole responsibility of the renter. Should a lower
rated vehicle be offered, Go West’s only obligation is to refund the cost difference between the two vehicles. In the event that
the renter refuses to accept the vehicle offered, the renter acknowledges that all payments will be forfeited and he/she will
have no further loss or damage against Go West.
RENTER’S RESPONSIBILITY
The Renter is responsible for the vehicle and will be charged for any misuse or undue care, mechanical damage due to
negligence in vehicle operation or failure to provide normal maintenance, including checking engine oil, fluids and coolant
levels at each refueling, and reporting mechanical failures or accidents immediately. Repairs over $75 require prior authorization
from Go West.
FUEL INFORMATION
Fuel costs are the Renter’s responsibility. No claim is made as to fuel consumption. Fuel is full before departure and must be
returned full.
CLEANING
We are very proud of the condition we keep our vehicles in (all are non-smoking units). To avoid extra charges, please return
vehicle clean inside and outside. $25/tank will be charged if holding tanks are not returned empty. A cleaning deposit of $150
($250 for A-Class) is processed at time of rental and refunded upon return of clean unit.
No Smoking or Animals allowed in Vehicles.
DRIVER REQUIREMENTS
All drivers must be a minimum of 21 years of age and a maximum of 75 years of age, and must have a valid driver’s licence.
VIP insurance is mandatory for all drivers under 25 years of age.
TRAVEL RESTRICTIONS
No vehicles are permitted on Dempster Hwy. No vehicles are allowed into North West Territories, Nunavut, Death Valley
(USA) or Mexico. No vehicles are allowed on Alaska or Cassiar Hwy unless Northern Rental surcharge has been paid. Roads
designated on the provincial or state map as ‘other roads/gravel or dirt’ or ‘forestry trunk roads’ are not permitted.
NORTHERN RENTALS
A surcharge of $300 applies to rentals traveling north of Fort St. John on the Alaska Hwy. Cassiar Hwy, into Yukon and Alaska.
(Travel on the Dempster Hwy, into the NW Territories and Nunavut is not allowed) Northern use must be specified and be
confirmed at time of reservation. We allow Northern Rentals with C22, C24 and the C26 Slide Out Motorhomes. Insurance:
VIP at $25 per day is available which will reduce the collision deductible; delays caused by mechanical breakdowns on
Northern Rentals are not covered; repairs or damages resulting from travel in restricted areas without authorization are the
Renter’s responsibility and insurance coverage is void.
STORAGE
Pending space, free storage of luggage, cars and/or airline tickets is available. All storage is at Renter’s risk.
MODIFICATION AND CANCELLATION FEES
First modification is free and $50 per additional changes. No fee is charged when cancelled within 3 days of making the
reservation, provided it is not within 30 days prior to pick-up date.
Booking time to 30 days prior to date of pick up: $200
29 days or less prior to date of pick up: Full rental up to 2 weeks
No show: no refund.
One-way fees and pre-paid tours are payable in full on any cancellation.
INSURANCE
Any accident, damage to vehicle, vandalism, fire or theft, must be reported to Go West and the Police within 24 hours,
otherwise insurance is null and void.
Collision and public liability insurance ($5 million) is provided free of charge with $7500 deductible per occurrence (column
1). The deductible may be reduced with the purchase of VIP at $25 per day (column 2).
An Insurance deposit of $5,000 or $1,500 if VIP is purchased is processed. Deposits are refundable upon vehicle check-in
when the RV is returned: on time, undamaged, clean, with all equipment complete, holding tanks empty and fuel tank full.
STANDARD
INSURANCE
(Incl. in 0 km Rate)
VIP
INSURANCE
$25 / day
(Incl. in All Incl. Rate)
Fire & Theft (Personal Contents
Not Covered) / Hail / Earthquake
Windshield & Glass Damage
(A-Class VIP Deductible $800)
Motor Vehicle Accident /
Vandalism / Hit & Run
Flat Tires or Damaged
Wheels
Vehicle Accident in Parking Lot,
Campground, Service Station
Collision with any Stationary
Objects, and parked cars,
Damage to Undercarriage, Air
Conditioning or Slide Out
INSURANCE & SECURITY
DEPOSIT REQUIRED
$7500
$7500
$7500
$7500
$7500
$7500
$5000 Processed
Credit Card Charge
$1500 Processed
Credit Card Charge
$500
$500
$500
$500
$500
$1500
DAMAGE TO VEHICLE - CUSTOMER’S RESPONSIBILITY
In the event of loss or damage to vehicle while on rental, whether or not due to the fault of the rental customer, the customer’s
responsibility for direct and accidental loss or damage to the vehicle is limited to a maximum of $7500 per occurrence. The
following are not covered if damages are caused by:
• Failure to maintain all fluid levels
• Failure to use specified fuel or lubricant
• Water in fuel system
• Operation by anyone under 21 years of age or not licenced
• Driving if under the influence of alcohol or drugs
• Deliberate or willful damage by renter or guests
• Any damage to the interior of the RV
• Travel in restricted areas, on gravel roads or forestry trunk roads
• Towing of any kind
• Freezing of the vehicle’s water systems
• Travel with more passengers than the available seat belts
• Damage occurring in an accident that the renter has failed to report to Go West and Police
• Motorhome theft in Montreal and Greater Region - while parked
PRE-PAID KILOMETERS:
100km/day can be prepaid at $34/day
500km packages can be prepaid at $160 each.
Extra Km: $0.37 per kilometer; charged on all vehicles
PREPARATION FEE (mandatory):
$75 - includes first propane fill, travel kit, 1 Pack RV toilet paper & chemicals
EXTRAS:
Transfers: $75, see Transfer section for more information
Full Convenience Kit: $80 per person per trip: bedding & towels; dishes, cutlery, pots & pans, and other utensils. Maximum
charge: 4 kits ($320)
Kitchen Equipment: $75 per trip: dishes, pots & pans and kitchen utensils.
VIP INSURANCE:
$25 per day. Maximum premium per rental: $800
ONE WAY RENTAL:
Vancouver to Calgary and vice versa: $750
NORTHERN RENTAL:
$300 conditions apply, please read our terms and conditions
RV TRIP CANCELLATION PLAN:
$10/day. This RV Trip Cancellation Plan is for your RV rental only and will eliminate the above mentioned cancellation fees in
case you have to cancel your RV trip. This plan can only be added to your rental within 24 hours of placing your booking.
CASUAL CAMPING RV RENTAL:
Units used for Casual RV rentals have 80,000 - 120,000 km.
TAXES:
12% Vancouver departures
5% Calgary departures, 13% Toronto departures
OTHER SERVICES:
We gladly assist with Hotel, Ferry and/or Car Rental reservations
www.go-west.com |
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